MiFID II enables clients to request access to records of their telephone conversations and electronic communications with the firm. Does this right also cover internal communications within the firm?

Do relevant telephone conversations and electronic communications need to be recorded by the firm from start to end?

Is the recording of telephone conversations and electronic communications a critical or important operational function for the purposes of the outsourcing rules?

Is the compliance function sufficient to fulfil the requirement to periodically monitor the records of transactions and orders? Or should it be a separate, specifically organised function?

What types of electronic communications are within the scope of the new requirements?