What telephone conversations and electronic communications should be recorded in accordance with Article 16(7) MIFID II?

Are employees or contractors permitted to use mobile devices to enable them to undertake activities relating to transactions concluded when dealing on own account and the provision of client order services?

MiFID II enables clients to request access to records of their telephone conversations and electronic communications with the firm. Does this right also cover internal communications within the firm?

Do relevant telephone conversations and electronic communications need to be recorded by the firm from start to end?

Is the recording of telephone conversations and electronic communications a critical or important operational function for the purposes of the outsourcing rules?