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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/08/2021 Joint Committee JC 2014 Joint Committee Final Report on guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors Guidelines & Recommendations ZIP
3.38 MB
25/08/2021 Joint Committee JC 2014 Guidelines on Consistency of supervisory practices for FiCos Guidelines & Recommendations ZIP
6.5 MB
02/04/2013 2013/74 PT Isenção para as atividades de criação de mercado e as operações do mercado primário ao abrigo do Regulamento (UE) n.º 236/2012 do Parlamento Europeu e do Conselho relativo às vendas a descoberto e a certos aspetos dos swaps de risco de incumprimento , Guidelines & Recommendations PDF
639.51 KB
25/08/2014 JC/2014/43 hu Iránymutatások a panaszkezelésről az értékpapír-piaci (ESMA) és a banki szektor (EBH) számára , Guidelines & Recommendations PDF
154.42 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
22/12/2014 JC/GL/2014/01/HU I. melléklet: Sablon a pénzügyi konglomerátum feltérképezésének folyamatához (JC 2014 070 melléklet) , Guidelines & Recommendations XLSX
66.42 KB
22/12/2014 JC/GL/2014/01/LT I priedas: Priskyrimo finansiniam konglomeratui proceso šablonas (JC 2014 070 priedas) , Guidelines & Recommendations XLSX
65.34 KB
22/12/2014 JC/GL/2014/01/LV I pielikums: Veidne finanšu konglomerāta kartēšanas procesam (AK 2014 070 Pielikums) , Guidelines & Recommendations XLSX
68.43 KB
22/12/2014 JC/GL/2014/01/ET I lisa: Finantskonglomeraadi kaardistamise protsessi vorm (JC 2014 070 lisa) , Guidelines & Recommendations XLSX
68.49 KB
02/04/2013 2013/74 Guidelines on Exemption for market making activities and primary market operations under the Short selling regulation , Guidelines & Recommendations PDF
498.85 KB
25/08/2014 JC/2014/43 ro Ghid privind tratarea plângerilor în sectorul valorilor mobiliare (ESMA) și în sectorul bancar (ABE) , Guidelines & Recommendations PDF
166.57 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
22/12/2014 JC/GL/2014/01 RO Ghid comun privind convergența practicilor de supraveghere referitoare lacoerența acordurilor de coordonare pentru conglomeratele financiare , Guidelines & Recommendations PDF
237.83 KB
22/12/2014 JC/GL/2014/01 SV Gemensamma riktlinjer Gemensamma riktlinjer för enhetlig tillsynspraxis och konsekvent tillämpning i samordning av gränsöverskridande tillsyn för finansiella konglomerat , Guidelines & Recommendations PDF
187.94 KB
22/12/2014 JC/GL/2014/01 DE Gemeinsame Leitlinien über die Angleichung der Aufsichtspraxis in Bezug auf die Einheitlichkeit von Kooperationsvereinbarungen für die Beaufsichtigung von Finanzkonglomeraten , Guidelines & Recommendations PDF
170.92 KB
22/12/2014 JC/GL/2014/01 NL Gemeenschappelijke richtsnoeren betreffende de convergentie van toezichtpraktijken met betrekking tot coherente coördinatieregelingen voor het toezicht op financiële conglomeraten , Guidelines & Recommendations PDF
214.02 KB
22/12/2014 JC/GL/2014/01 DA Fælles retningslinjer om konvergens i tilsynspraksis hvad angår konsekvent implementering af tilsynskoordinerende ordninger for finansielle konglomerater , Guidelines & Recommendations PDF
187.31 KB
02/04/2013 2013/74 DA Fritagelse for market making-aktiviteter og primære markedsoperationer i henhold til Europa-Parlamentets og Rådets forordning (EU) nr. 236/2012 om short selling og visse aspekter af credit default swaps , Guidelines & Recommendations PDF
491.66 KB
26/09/2017 ESMA71-99-598 Final Report on Joint ESMA and EBA Guidelines on the assessment of the suitability of members of the management body and key function holders , , Guidelines & Recommendations PDF
1.48 MB
02/04/2013 2013/74 MT Eżenzjoni għal attivitajiet ta’ ġenerazzjoni tas-suq u operazzjonijiet fis-suq primarju skont ir-Regolament (UE) Nru 236/2012 tal-Parlament Ewropew u tal-Kunsill Council dwar bejgħ bin-nieqes u ċerti aspetti tas-swaps ta’ inadempjenza tal-kreditu , Guidelines & Recommendations PDF
551.64 KB
02/04/2013 2013/74 ES Exención para las actividades de creación de mercado y las actividades de los operadores primarios autorizados en virtud del Reglamento (UE) n.° 236/2012 del Parlamento Europeo y del Consejo sobre las ventas en corto y determinados aspectos de las permuta , Guidelines & Recommendations PDF
517.42 KB
02/04/2013 2013/74 FR Exemption pour les activités de tenue de marché et les opérations de marché primaire au titre du Règlement (UE) n° 236/2012 du Parlement européen et du Conseil sur la vente à découvert et certains aspects des contrats d’échange sur risque de crédit , Guidelines & Recommendations PDF
621.2 KB