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25/08/2014 JC/2014/43 es Directrices sobre la gestión de quejas y reclamaciones para los sectores de valores (ESMA) y bancario (ABE) , Guidelines & Recommendations PDF
157.17 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
25/08/2014 JC/2014/43 el Κατευθυντήριες γραμμές σχετικά με τον χειρισμό παραπόνων/καταγγελιών για τον τομέα των κινητών αξιών (ESMA) και τον τραπεζικό τομέα (ΕΑΤ) , Guidelines & Recommendations PDF
167.29 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
25/08/2014 JC/2014/43 de Leitlinien zur Beschwerdeabwicklung für den Wertpapierhandel (ESMA) und das Bankwesen (EBA) , Guidelines & Recommendations PDF
156.95 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
25/08/2014 JC/2014/43 da Retningslinjer for klagebehandling i værdipapirsektoren (ESMA) og banksektoren (EBA) , Guidelines & Recommendations PDF
157.05 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
25/08/2014 JC/2014/43 cs Obecné pokyny k vyřizování stížností pro odvětví cenných papírů (ESMA) a bankovnictví (EBA) , Guidelines & Recommendations PDF
154.2 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
25/08/2014 JC/2014/43 bg Насоки относно разглеждането на жалби за сектора на ценните книжа (ESMA) и за банковия сектор (EБО) , Guidelines & Recommendations PDF
176.25 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
13/06/2014 JC/2014/43 Joint Committee Final Report on guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors , Guidelines & Recommendations PDF
312.66 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
07/12/2021 ESMA81-393-288 Guidelines on methodology oversight function and record keeping requirements , Guidelines & Recommendations PDF
154.95 KB
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09/03/2020 ESMA80-199-332 ESMA Supervision- Annual Report 2019 and Work Programme 2020 , , , , Annual Report PDF
825.72 KB
31/10/2022 ESMA80-196-6345 Guidelines on the Scope of the CRA Regulation , Guidelines & Recommendations PDF
246.21 KB
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26/09/2017 ESMA71-99-598 Final Report on Joint ESMA and EBA Guidelines on the assessment of the suitability of members of the management body and key function holders , , Guidelines & Recommendations PDF
1.48 MB
21/03/2018 ESMA71-99-598 Joint ESMA and EBA Guidelines on the assessment of the suitability of members of the management body and key function holders , , Guidelines & Recommendations ZIP
871.26 KB
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27/06/2017 ESMA70-872942901-63 Guidelines on calibration of circuit breakers and publication of trading halts under MiFID II , Guidelines & Recommendations PDF
272.82 KB

BG  - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз.

CS - Tento překlad vypracovalo Překladatelské středisko pro instituce Evropské unie.

DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.

DE - Die Übersetzung erfolgte durch das Übersetzungszentrum für die Einrichtungen der Europäischen Union.

EL - Η παρούσα μετάφραση έγινε από το Μεταφραστικό Κέντρο των Οργάνων της Ευρωπαϊκής Ένωσης.

ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea.

ET - Selle tõlke tegi Euroopa Liidu Asutuste Tõlkekeskus.

FI - Euroopan unionin elinten käännöskeskus on tehnyt tämän käännöksen.

FR - La présente traduction a été fournie par le Centre de traduction des organes de l’Union européenne. 

HR - Za prijevod se pobrinuo Prevoditeljski centar za tijela Europske unije.

HU - Ezt a fordítást az Európai Unió.

IT - La presente traduzione è stata fornita dal Centro di traduzione degli organismi dell’Unione europea.

LT - Šį tekstą išvertė Europos Sąjungos įstaigų vertimo centras.

LV - Šo tulkojumu ir nodrošinājis Eiropas Savienības iestāžu Tulkošanas centrs.

MT - Din it-traduzzjoni ġiet ipprovduta  miċ-Ċentru tat-Traduzzjoni għall-Korpi tal-Unjoni Ewropea.

NL - Deze vertaling is verzorgd door het Vertaalbureau voor de organen van de Europese Unie.

PL - Tłumaczenie wykonane przez Centrum Tłumaczeń dla Organów Unii Europejskiej.

PT - Esta tradução foi fornecida pelo Centro de Tradução dos Organismos da União Europeia.

RO - Această traducere a fost asigurată de Centrul de Traduceri pentru Organismele Uniunii Europene.

SK - Preklad vyhotovilo Prekladateľské stredisko pre orgány Európskej únie.

SL - Prevod je zagotovil Prevajalski center za organe Evropske unije.

SV - Den här översättningen har utförts av Översättningscentrum för Europeiska unionens organ.

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13/04/2022 ESMA70-156-4966 Guidelines on MAR delay in the disclosure of inside information and interactions with prudential supervision , Guidelines & Recommendations PDF
157.26 KB
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08/12/2021 ESMA70-156-4717 Guidelines on Settlement Fails Reporting , Guidelines & Recommendations PDF
556.35 KB
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18/08/2021 ESMA70-156-4263 Guidelines on the MiFID II/ MiFIR obligations on market data , Guidelines & Recommendations PDF
307.13 KB

BG  - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз.

CS - Tento překlad vypracovalo Překladatelské středisko pro instituce Evropské unie.

DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.

DE - Die Übersetzung erfolgte durch das Übersetzungszentrum für die Einrichtungen der Europäischen Union.

EL - Η παρούσα μετάφραση έγινε από το Μεταφραστικό Κέντρο των Οργάνων της Ευρωπαϊκής Ένωσης.

ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea.

ET - Selle tõlke tegi Euroopa Liidu Asutuste Tõlkekeskus.

FI - Euroopan unionin elinten käännöskeskus on tehnyt tämän käännöksen.

FR - La présente traduction a été fournie par le Centre de traduction des organes de l’Union européenne. 

HR - Za prijevod se pobrinuo Prevoditeljski centar za tijela Europske unije.

HU - Ezt a fordítást az Európai Unió.

IT - La presente traduzione è stata fornita dal Centro di traduzione degli organismi dell’Unione europea.

LT - Šį tekstą išvertė Europos Sąjungos įstaigų vertimo centras.

LV - Šo tulkojumu ir nodrošinājis Eiropas Savienības iestāžu Tulkošanas centrs.

MT - Din it-traduzzjoni ġiet ipprovduta  miċ-Ċentru tat-Traduzzjoni għall-Korpi tal-Unjoni Ewropea.

NL - Deze vertaling is verzorgd door het Vertaalbureau voor de organen van de Europese Unie.

PL - Tłumaczenie wykonane przez Centrum Tłumaczeń dla Organów Unii Europejskiej.

PT - Esta tradução foi fornecida pelo Centro de Tradução dos Organismos da União Europeia.

RO - Această traducere a fost asigurată de Centrul de Traduceri pentru Organismele Uniunii Europene.

SK - Preklad vyhotovilo Prekladateľské stredisko pre orgány Európskej únie.

SL - Prevod je zagotovil Prevajalski center za organe Evropske unije.

SV - Den här översättningen har utförts av Översättningscentrum för Europeiska unionens organ.

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03/10/2018 ESMA70-154-803 BoS Decision Notice AT Guidelines Withdrawal , Guidelines & Recommendations PDF
512.94 KB
28/09/2017 ESMA70-154-271 Guidelines on the management body of market operators and data reporting services providers , Guidelines & Recommendations PDF
234.15 KB

BG  - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз.

CS - Tento překlad vypracovalo Překladatelské středisko pro instituce Evropské unie.

DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.

DE - Die Übersetzung erfolgte durch das Übersetzungszentrum für die Einrichtungen der Europäischen Union.

EL - Η παρούσα μετάφραση έγινε από το Μεταφραστικό Κέντρο των Οργάνων της Ευρωπαϊκής Ένωσης.

ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea.

ET - Selle tõlke tegi Euroopa Liidu Asutuste Tõlkekeskus.

FI - Euroopan unionin elinten käännöskeskus on tehnyt tämän käännöksen.

FR - La présente traduction a été fournie par le Centre de traduction des organes de l’Union européenne. 

HR - Za prijevod se pobrinuo Prevoditeljski centar za tijela Europske unije.

HU - Ezt a fordítást az Európai Unió.

IT - La presente traduzione è stata fornita dal Centro di traduzione degli organismi dell’Unione europea.

LT - Šį tekstą išvertė Europos Sąjungos įstaigų vertimo centras.

LV - Šo tulkojumu ir nodrošinājis Eiropas Savienības iestāžu Tulkošanas centrs.

MT - Din it-traduzzjoni ġiet ipprovduta  miċ-Ċentru tat-Traduzzjoni għall-Korpi tal-Unjoni Ewropea.

NL - Deze vertaling is verzorgd door het Vertaalbureau voor de organen van de Europese Unie.

PL - Tłumaczenie wykonane przez Centrum Tłumaczeń dla Organów Unii Europejskiej.

PT - Esta tradução foi fornecida pelo Centro de Tradução dos Organismos da União Europeia.

RO - Această traducere a fost asigurată de Centrul de Traduceri pentru Organismele Uniunii Europene.

SK - Preklad vyhotovilo Prekladateľské stredisko pre orgány Európskej únie.

SL - Prevod je zagotovil Prevajalski center za organe Evropske unije.

SV - Den här översättningen har utförts av Översättningscentrum för Europeiska unionens organ.

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30/04/2019 ESMA70-151-367 Guidelines on internalised settlement reporting under Article 9 of CSDR , Guidelines & Recommendations PDF
221.19 KB

BG  - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз.

CS - Tento překlad vypracovalo Překladatelské středisko pro instituce Evropské unie.

DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.

DE - Die Übersetzung erfolgte durch das Übersetzungszentrum für die Einrichtungen der Europäischen Union.

EL - Η παρούσα μετάφραση έγινε από το Μεταφραστικό Κέντρο των Οργάνων της Ευρωπαϊκής Ένωσης.

ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea.

ET - Selle tõlke tegi Euroopa Liidu Asutuste Tõlkekeskus.

FI - Euroopan unionin elinten käännöskeskus on tehnyt tämän käännöksen.

FR - La présente traduction a été fournie par le Centre de traduction des organes de l’Union européenne. 

HR - Za prijevod se pobrinuo Prevoditeljski centar za tijela Europske unije.

HU - Ezt a fordítást az Európai Unió.

IT - La presente traduzione è stata fornita dal Centro di traduzione degli organismi dell’Unione europea.

LT - Šį tekstą išvertė Europos Sąjungos įstaigų vertimo centras.

LV - Šo tulkojumu ir nodrošinājis Eiropas Savienības iestāžu Tulkošanas centrs.

MT - Din it-traduzzjoni ġiet ipprovduta  miċ-Ċentru tat-Traduzzjoni għall-Korpi tal-Unjoni Ewropea.

NL - Deze vertaling is verzorgd door het Vertaalbureau voor de organen van de Europese Unie.

PL - Tłumaczenie wykonane przez Centrum Tłumaczeń dla Organów Unii Europejskiej.

PT - Esta tradução foi fornecida pelo Centro de Tradução dos Organismos da União Europeia.

RO - Această traducere a fost asigurată de Centrul de Traduceri pentru Organismele Uniunii Europene.

SK - Preklad vyhotovilo Prekladateľské stredisko pre orgány Európskej únie.

SL - Prevod je zagotovil Prevajalski center za organe Evropske unije.

SV - Den här översättningen har utförts av Översättningscentrum för Europeiska unionens organ.

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01/07/2021 ESMA70-151-3431 Guidelines on written agreements between members of CCP colleges , Guidelines & Recommendations PDF
321.65 KB

BG  - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз.

CS - Tento překlad vypracovalo Překladatelské středisko pro instituce Evropské unie.

DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.

DE - Die Übersetzung erfolgte durch das Übersetzungszentrum für die Einrichtungen der Europäischen Union.

EL - Η παρούσα μετάφραση έγινε από το Μεταφραστικό Κέντρο των Οργάνων της Ευρωπαϊκής Ένωσης.

ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea.

ET - Selle tõlke tegi Euroopa Liidu Asutuste Tõlkekeskus.

FI - Euroopan unionin elinten käännöskeskus on tehnyt tämän käännöksen.

FR - La présente traduction a été fournie par le Centre de traduction des organes de l’Union européenne. 

HR - Za prijevod se pobrinuo Prevoditeljski centar za tijela Europske unije.

HU - Ezt a fordítást az Európai Unió.

IT - La presente traduzione è stata fornita dal Centro di traduzione degli organismi dell’Unione europea.

LT - Šį tekstą išvertė Europos Sąjungos įstaigų vertimo centras.

LV - Šo tulkojumu ir nodrošinājis Eiropas Savienības iestāžu Tulkošanas centrs.

MT - Din it-traduzzjoni ġiet ipprovduta  miċ-Ċentru tat-Traduzzjoni għall-Korpi tal-Unjoni Ewropea.

NL - Deze vertaling is verzorgd door het Vertaalbureau voor de organen van de Europese Unie.

PL - Tłumaczenie wykonane przez Centrum Tłumaczeń dla Organów Unii Europejskiej.

PT - Esta tradução foi fornecida pelo Centro de Tradução dos Organismos da União Europeia.

RO - Această traducere a fost asigurată de Centrul de Traduceri pentru Organismele Uniunii Europene.

SK - Preklad vyhotovilo Prekladateľské stredisko pre orgány Európskej únie.

SL - Prevod je zagotovil Prevajalski center za organe Evropske unije.

SV - Den här översättningen har utförts av Översättningscentrum för Europeiska unionens organ.

bgcsdadeelesetfifrhrhuitltlvmtnlplptroskslsv