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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
28/09/2012 2012/388 ET Suunised finantsinstrumentide turgude direktiivis (MiFID) sätestatud vastavuskontrolli funktsiooni käsitlevate nõuete teatud aspektide kohta , Guidelines & Recommendations PDF
313.13 KB
22/12/2014 JC/GL/2014/01 SK Spoločné usmernenia ku konvergencii postupov dohľadu v súvislosti s konzistentnosťou mechanizmov koordinácie dohľadu pre finančné konglomeráty , Guidelines & Recommendations PDF
254.01 KB
22/12/2014 JC/GL/2014/01 CS Společné obecné pokyny ke sbližování postupů dohledu s ohledem na konzistentnost koordinačních dohod o dohledu nad finančními konglomeráty , Guidelines & Recommendations PDF
254.95 KB
25/08/2014 JC/2014/43 hr Smjernice za rješavanje pritužbi/prigovora za sektore vrijednosnih papira (ESMA) i bankarstva (EBA) , Guidelines & Recommendations PDF
153.52 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
06/02/2014 2012/387 HR Smjernice o određenim aspektima MiFID-ovih zahtjeva vezanih uz primjerenost Guidelines & Recommendations PDF
259.07 KB
06/02/2014 2012/388 HR Smjernice o određenim aspektima MiFID-ovih zahtjeva vezanih uz funkciju praćenja usklađenosti Guidelines & Recommendations PDF
269.15 KB
04/12/2015 2013/74 HR Smjernice Izuzeće za aktivnosti održavanja tržišta i aktivnosti na primarnom tržištu u skladu s Uredbom (EU) 236/2012 Europskog parlamenta i Vijeća o kratkoj prodaji i određenim aspektima kreditnih izvedenica na osnovi nastanka statusa neispunjavanja obve Guidelines & Recommendations PDF
671.15 KB
25/08/2014 JC/2014/43 sl Smernice o obravnavanju pritožb za sektorja vrednostnih papirjev (ESMA) in bančništva (EBA) , Guidelines & Recommendations PDF
154.32 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
21/08/2012 2012/387 SL Smernice o nekaterih vidikih zahtev glede primernosti iz direktive MiFID , Guidelines & Recommendations PDF
342.3 KB
28/09/2012 2012/388 SL Smernice o določenih vidikih zahtev funkcije skladnosti iz direktive MiFID , Guidelines & Recommendations PDF
365.04 KB
22/12/2014 JC/GL/2014/01 SL Skupne smernice o zbliževanju nadzorniških praks v zvezi s skladnostjodogovorov o koordinaciji nadzora finančnih konglomeratov , Guidelines & Recommendations PDF
237.49 KB
02/04/2013 2013/74 LT Rinkos formavimo veiklai ir operacijoms pirminėje rinkoje taikomos išimtys pagal Europos Parlamento ir Tarybos Reglamentą (ES) 236/2012 dėl skolintų vertybinių popierių pardavimo ir tam tikrų kredito įsipareigojimų neįvykdymo apsikeitimo sandorių aspektų , Guidelines & Recommendations PDF
515.2 KB
21/08/2012 2012/387 SV Riktlinjer om vissa aspekter av lämplighetskraven i MiFID , Guidelines & Recommendations PDF
295.26 KB
28/09/2012 2012/388 SV Riktlinjer om vissa aspekter av kraven för funktionen för regelefterlevnad enligt MiFID , Guidelines & Recommendations PDF
346.11 KB
25/08/2014 JC/2014/43 nl Richtsnoeren voor de behandeling van klachten door de effectensector (ESMA) en de bankensector (EBA) , Guidelines & Recommendations PDF
156.05 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
21/08/2012 2012/387 NL Richtsnoeren met betrekking tot bepaalde aspecten van de MiFID-geschiktheidseisen , Guidelines & Recommendations PDF
355.02 KB
28/09/2012 2012/388 NL Richtsnoeren met betrekking tot bepaalde aspecten van de MiFID-eisen voor de compliancefunctie , Guidelines & Recommendations PDF
357.72 KB
28/09/2012 2012/388 DA Retningslinjer for visse aspekter af kravene til compliancefunktionen ifølge MiFID , Guidelines & Recommendations PDF
352.31 KB
21/08/2012 2012/387 DA Retningslinjer for visse aspekter af egnethedskravene ifølge MiFID , Guidelines & Recommendations PDF
341.81 KB
25/08/2014 JC/2014/43 da Retningslinjer for klagebehandling i værdipapirsektoren (ESMA) og banksektoren (EBA) , Guidelines & Recommendations PDF
157.05 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.