ESMA LIBRARY

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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
21/08/2012 2012/387 SL Smernice o nekaterih vidikih zahtev glede primernosti iz direktive MiFID , Guidelines & Recommendations PDF
342.3 KB
28/09/2012 2012/388 SL Smernice o določenih vidikih zahtev funkcije skladnosti iz direktive MiFID , Guidelines & Recommendations PDF
365.04 KB
22/12/2014 JC/GL/2014/01 SL Skupne smernice o zbliževanju nadzorniških praks v zvezi s skladnostjodogovorov o koordinaciji nadzora finančnih konglomeratov , Guidelines & Recommendations PDF
237.49 KB
21/08/2012 2012/387 SV Riktlinjer om vissa aspekter av lämplighetskraven i MiFID , Guidelines & Recommendations PDF
295.26 KB
28/09/2012 2012/388 SV Riktlinjer om vissa aspekter av kraven för funktionen för regelefterlevnad enligt MiFID , Guidelines & Recommendations PDF
346.11 KB
25/08/2014 JC/2014/43 nl Richtsnoeren voor de behandeling van klachten door de effectensector (ESMA) en de bankensector (EBA) , Guidelines & Recommendations PDF
156.05 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
21/08/2012 2012/387 NL Richtsnoeren met betrekking tot bepaalde aspecten van de MiFID-geschiktheidseisen , Guidelines & Recommendations PDF
355.02 KB
28/09/2012 2012/388 NL Richtsnoeren met betrekking tot bepaalde aspecten van de MiFID-eisen voor de compliancefunctie , Guidelines & Recommendations PDF
357.72 KB
28/09/2012 2012/388 DA Retningslinjer for visse aspekter af kravene til compliancefunktionen ifølge MiFID , Guidelines & Recommendations PDF
352.31 KB
21/08/2012 2012/387 DA Retningslinjer for visse aspekter af egnethedskravene ifølge MiFID , Guidelines & Recommendations PDF
341.81 KB
23/06/2015 2015/609 DA Retningslinjer for periodiske oplysninger, som kreditvurderingsbureauer skal indsende til ESMA , Guidelines & Recommendations PDF
174.01 KB
DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.
25/08/2014 JC/2014/43 da Retningslinjer for klagebehandling i værdipapirsektoren (ESMA) og banksektoren (EBA) , Guidelines & Recommendations PDF
157.05 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
23/03/2011 2011/81 Recommendations- ESMA update of the CESR recommendations on the consistent implementation of Commission Regulation (EC) No 809/2004 implementing the Prospectus Directive , , Guidelines & Recommendations PDF
593.19 KB
01/07/2015 2015/1005 Questions and Answers: Investment-based crowdfunding: money laundering/terrorist financing Q&A PDF
157.73 KB
19/12/2016 2016/JCESA QA Questions and Answers on Big Data Q&A PDF
333.65 KB
09/11/2020 ESMA31-67-127 Question and answers on Transparency Directive (TD) , , , , Q&A PDF
352.79 KB
03/11/2020 ESMA71-99-1423 QA Fast Track Peer Review- Wirecard , , Q&A PDF
248.14 KB
28/05/2021 ESMA35-43-349 Q&As on MiFID II and MiFIR investor protection topics , Q&A PDF
1005.17 KB
31/03/2017 ESMA35-36-794 Q&A Relating to the provision of CFDs and other speculative products to retail investors under MiFID Q&A PDF
948.76 KB
29/07/2021 ESMA33-5-87 Q&A on the Implementation of the Regulation (EU) No 462 2013 On CRA Q&A PDF
409.83 KB