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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/08/2014 JC/2014/43 sk Usmernenia k vybavovaniu sťažností pre sektor cenných papierov (ESMA) a bankový sektor (EBA) Joint Committee, Guidelines and Technical standards Guidelines & Recommendations PDF
170.11 KB		 The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
25/08/2014 JC/2014/43 sl Smernice o obravnavanju pritožb za sektorja vrednostnih papirjev (ESMA) in bančništva (EBA) Joint Committee, Guidelines and Technical standards Guidelines & Recommendations PDF
154.32 KB		 The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
25/08/2014 JC/2014/43 es Directrices sobre la gestión de quejas y reclamaciones para los sectores de valores (ESMA) y bancario (ABE) Joint Committee, Guidelines and Technical standards Guidelines & Recommendations PDF
157.17 KB		 The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
28/10/2014 2014-1293 ESMA Guidelines on enforcement of financial information Corporate Disclosure, IFRS Supervisory Convergence Guidelines & Recommendations PDF
405.13 KB

BG  - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз.CS - Tento překlad vypracovalo Překladatelské středisko pro instituce Evropské unie.DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.DE - Die Übersetzung erfolgte durch das Übersetzungszentrum für die Einrichtungen der Europäischen Union.EL - Η παρούσα μετάφραση έγινε από το Μεταφραστικό Κέντρο των Οργάνων της Ευρωπαϊκής Ένωσης.ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea ET - Selle tõlke tegi Euroopa Liidu Asutuste Tõlkekeskus.FI - Euroopan unionin elinten käännöskeskus on tehnyt tämän käännöksen.FR - La présente traduction a été fournie par le Centre de traduction des organes de l’Union européenne. HR - Za prijevod se pobrinuo Prevoditeljski centar za tijela Europske unije.HU - Ezt a fordítást az Európai UnióIT - La presente traduzione è stata fornita dal Centro di traduzione degli organismi dell’Unione europea.LT - Šį tekstą išvertė Europos Sąjungos įstaigų vertimo centras.LV - Šo tulkojumu ir nodrošinājis Eiropas Savienības iestāžu Tulkošanas centrs.MT - Din it-traduzzjoni ġiet ipprovduta  miċ-Ċentru tat-Traduzzjoni għall-Korpi tal-Unjoni Ewropea.NL - Deze vertaling is verzorgd door het Vertaalbureau voor de organen van de Europese Unie.PL - Tłumaczenie wykonane przez Centrum Tłumaczeń dla Organów Unii Europejskiej.PT - Esta tradução foi fornecida pelo Centro de Tradução dos Organismos da União Europeia.RO - Această traducere a fost asigurată de Centrul de Traduceri pentru Organismele Uniunii Europene.SK - Preklad vyhotovilo Prekladateľské stredisko pre orgány Európskej únie.SL - Prevod je zagotovil Prevajalski center za organe Evropske unije.SV - Den här översättningen har utförts av Översättningscentrum för Europeiska unionens organ.
22/12/2014 JC/GL/2014/01 Joint Guidelines on coordination arrangements for financial conglomerates Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
310.08 KB
22/12/2014 JC/GL/2014/01 BG Съвместни насоки относно сближаването на надзорните практики по отношение на съгласуваността на споразуменията за координиране на надзора върху финансовите конгломерати Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
265.5 KB
22/12/2014 JC/GL/2014/01 HR Zajedničke smjernice o konvergenciji nadzornih praksi koje se odnose na dosljednost sporazuma o nadzornoj suradnji za financijske konglomerate Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
222.2 KB
22/12/2014 JC/GL/2014/01 CS Společné obecné pokyny ke sbližování postupů dohledu s ohledem na konzistentnost koordinačních dohod o dohledu nad finančními konglomeráty Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
254.95 KB
22/12/2014 JC/GL/2014/01 DA Fælles retningslinjer om konvergens i tilsynspraksis hvad angår konsekvent implementering af tilsynskoordinerende ordninger for finansielle konglomerater Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
187.31 KB
22/12/2014 JC/GL/2014/01 NL Gemeenschappelijke richtsnoeren betreffende de convergentie van toezichtpraktijken met betrekking tot coherente coördinatieregelingen voor het toezicht op financiële conglomeraten Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
214.02 KB
22/12/2014 JC/GL/2014/01 ET Ühisedsuunised järelevalvealase tegevuse lähendamise kohta seoses finantskonglomeraatide järelevalve koordineerimise korra sidususega Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
170.75 KB
22/12/2014 JC/GL/2014/01 FI Yhteiset ohjeet rahoitus- ja vakuutusryhmittymien valvonnan koordinointijärjestelyjen yhdenmukaistamiseen liittyvästä valvontakäytäntöjen lähentämisestä Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
162.25 KB
22/12/2014 JC/GL/2014/01 FR Orientations communes en vue de la convergence des pratiques de surveillanceen ce qui concerne la cohérence des accords de coordination en matière de surveillance des conglomérats financiers Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
190.07 KB
22/12/2014 JC/GL/2014/01 DE Gemeinsame Leitlinien über die Angleichung der Aufsichtspraxis in Bezug auf die Einheitlichkeit von Kooperationsvereinbarungen für die Beaufsichtigung von Finanzkonglomeraten Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
170.92 KB
22/12/2014 JC/GL/2014/01 EL Κοινές κατευθυντήριες γραμμές σχετικά με τη σύγκλιση των εποπτικών πρακτικών όσον αφορά τη συνέπεια των συμφωνιών εποπτικού συντονισμού για χρηματοπιστωτικούς ομίλους ετερογενών δραστηριοτήτων Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
235.56 KB
22/12/2014 JC/GL/2014/01 HU Közös iránymutatás a pénzügyi konglomerátumokra vonatkozó felügyeleti koordinációs megállapodások egységességére vonatkozófelügyeleti gyakorlatok közelítéséről Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
292.01 KB
22/12/2014 JC/GL/2014/01 IT Orientamenti congiunti sulla convergenza delle prassi di vigilanza riguardo alla coerenza degli accordi di coordinamento in materia di vigilanza per i conglomerati finanziari Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
182.59 KB
22/12/2014 JC/GL/2014/01 LV Kopīgās pamatnostādnes par uzraudzības prakses konverģenci attiecībā uz uzraudzības koordinēšanas pasākumu konsekvenci finanšu konglomerātiem Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
218.6 KB
22/12/2014 JC/GL/2014/01 LT Bendrosiosgairės dėl priežiūros praktikos, kuri susijusi su finansinių konglomeratų priežiūros veiklos koordinavimo tvarkos suderinimu, konvergencijos Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
227.31 KB
22/12/2014 JC/GL/2014/01 MT Linji gwida Konġunti dwar il-konverġenza tal-prattiki superviżorji relatati mal-konsistenza tal-arranġamenti ta’ koordinazzjoni superviżorja għall-konglomerati finanzjarji Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
250.89 KB

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