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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/08/2014 JC/2014/43 fi Arvopaperialaa (ESMA) ja pankkialaa (EPV) koskevat ohjeet valitusten käsittelystä , Guidelines & Recommendations PDF
150.96 KB
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
02/04/2013 2013/74 LV Atbrīvojums tirgus uzturētāja darbībām un primārā tirgus operācijām saskaņā ar Eiropas Parlamenta un Padomes Regulu (ES) Nr. 236/2012 par īso pārdošanu un dažiem kredītriska mijmaiņas darījumu aspektiem , Guidelines & Recommendations PDF
771.14 KB
01/10/2013 2013/606 LT Atlyginimų nustatymo politika ir praktika (FPRD) , Guidelines & Recommendations PDF
268.28 KB
01/10/2013 2013/606 LV Atlīdzības politika un prakse (FITD) , Guidelines & Recommendations PDF
339.96 KB
02/04/2013 2013/74 DE Ausnahme für Market-Making-Tätigkeiten und Primärmarkttätigkeiten gemäß der Verordnung (EU) Nr. 236/2012 des Europäischen Parlaments und des Rates über Leerverkäufe und bestimmte Aspekte von Credit Default Swaps , Guidelines & Recommendations PDF
638.62 KB
03/07/2013 2013/232 HU Az ABAK-irányelv szerinti helyes javadalmazási politikákra vonatkozó iránymutatások Guidelines & Recommendations PDF
696.15 KB
Az ABAK-irányelv szerinti helyes javadalmazási politikákra vonatkozó iránymutatások
28/03/2012 2012/197 hu Az egyes strukturált ÁÉKBV-k kockázatának mérésére és teljes kitettségének számítására vonatkozó iránymutatások , Guidelines & Recommendations PDF
274.08 KB
28/10/2014 2014-1293hu Az ESMA iránymutatásai a pénzügyi információkra vonatkozó követelmények érvényesítéséről Guidelines & Recommendations PDF
460.43 KB
HU - Ezt a fordítást az Európai Unió
01/10/2013 2013/606 NL Beloningsbeleid en beloningspraktijken (MiFID) , Guidelines & Recommendations PDF
319.71 KB
22/12/2014 JC/GL/2014/01 LT Bendrosiosgairės dėl priežiūros praktikos, kuri susijusi su finansinių konglomeratų priežiūros veiklos koordinavimo tvarkos suderinimu, konvergencijos , Guidelines & Recommendations PDF
227.31 KB
22/12/2014 JC/GL/2014/01/NL Bijlage I: Model voor het in kaart brengen (mapping) van het financiële conglomeraat (JC 2014 07 , Guidelines & Recommendations XLSX
67.95 KB
22/12/2014 JC/GL/2014/01/DA Bilag I: Skema til brug for kortlægningen af det finansielle konglomerat (JC 2014 070 Bilag) , Guidelines & Recommendations XLS
93.5 KB
22/12/2014 JC/GL/2014/01/SV Bilaga I: Mall för kartläggningsprocessen för det finansiella konglomeratet (JC 2014 070 , Guidelines & Recommendations XLSX
62.26 KB
03/10/2018 ESMA70-154-803 BoS Decision Notice AT Guidelines Withdrawal , Guidelines & Recommendations PDF
512.94 KB
18/12/2012 2012/832 ET Börsil kaubeldavate fondide ja muude eurofondide emissioone käsitlevad suunised Guidelines & Recommendations PDF
324.92 KB
Börsil kaubeldavate fondide ja muude eurofondide emissioone käsitlevad suunised
01/08/2014 2014/937 et Börsil kaubeldavate fondide ja muude eurofondide emissioone käsitlevad suunised , Guidelines & Recommendations PDF
336.89 KB
This is an update of the guidelines originally published in 2012.  The new version of the guidelines modifies the original provision on diversification of collateral received by UCITS in the context of efficient portfolio management techniques and over-the-counter financial derivative transactions.
29/06/2020 ESMA42-110-1132 Confirmation of compliance with guidelines Guidelines & Recommendations PDF
120.18 KB

This document is a template destined to be used by national competent authorities to report their compliance with ESMA guidelines.

17/12/2012 2011/188 ES Cooperación, incluida la delegación de tareas, entre la AEVM, las autoridades competentes y las autoridades sectoriales competentes con arreglo al Reglamento (UE) n.º 513/2011 sobre las agencias de calificación crediticia Guidelines & Recommendations PDF
177.42 KB
Cooperación, incluida la delegación de tareas, entre la AEVM, las autoridades competentes y las autoridades sectoriales competentes con arreglo al Reglamento (UE) n.º 513/2011 sobre las agencias de calificación crediticia
17/12/2012 2011/188 RO Cooperarea între AEVMP, autorităţile competente şi autorităţile sectoriale competente, inclusiv delegarea de sarcini, în temeiul Regulamentului (UE) nr. 513/2011 privind agenţiile de rating de credit Guidelines & Recommendations PDF
205.42 KB
Cooperarea între AEVMP, autorităţile competente şi autorităţile sectoriale competente, inclusiv delegarea de sarcini, în temeiul Regulamentului (UE) nr. 513/2011 privind agenţiile de rating de credit
17/12/2012 2011/188 IT Cooperazione, compresa la delega, fra AESFEM, autorità competenti e autorità settoriali competenti ai sensi del regolamento (UE) n. 513/2011 del Parlamento europeo e del Consiglio, dell'11 maggio 2011, recante modifica del regolamento (CE) n. 1060/2009 re Guidelines & Recommendations PDF
199.35 KB
Cooperazione, compresa la delega, fra AESFEM, autorità competenti e autorità settoriali competenti ai sensi del regolamento (UE) n. 513/2011 del Parlamento europeo e del Consiglio, dell'11 maggio 2011, recante modifica del regolamento (CE) n. 1060/2009 re