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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.

04/04/2016 2016/220 ToR FISC Reference PDF
90.34 KB
07/04/2020 ESMA50-157-2140 ToR FISC Reference PDF
97.63 KB
04/04/2016 2016/219 ToR CRA TC Reference PDF
204.41 KB
06/05/2020 ESMA41-140-79 Technical standards , Reference XLSX
119.1 KB
11/07/2019 ESMA41-137-1151 Swedbank- PUBLIC NOTICE Reference PDF
100.89 KB
11/07/2019 ESMA41-137-1148 Svenska Handelsbanken AB- PUBLIC NOTICE Reference PDF
100.13 KB
29/11/2013 2013/998 SL Smernice o vzorcu memoranduma glede posvetovanja, sodelovanja in izmenjave informacij v zvezi z nadzorom subjektov iz direktive UAIS , Reference PDF
246.77 KB
19/10/2015 2014/MB/67 Seconded National Experts Reference PDF
103.48 KB
11/07/2019 ESMA41-137-1146 SEB- PUBLIC NOTICE Reference PDF
99.83 KB
08/08/2014 2014/869 nl Richtsnoeren voor rapportageverplichtingen uit hoofde van artikel 3, lid 3, onder d), en artikel 24, leden 1, 2 en 4, van de AIFMD Reference PDF
740.75 KB
29/11/2013 2013/998 DA Retningslinjer for modellen til aftalememorandum om høring, samarbejde og informationsudveksling vedrørende tilsyn med AIFMD-enheder , Reference PDF
241.03 KB
08/07/2020 ESMA33-5-852 Response Form for the Call for Evidence on Access and Use of Credit Ratings_Questionnaire C Reference DOCX
747.02 KB
08/07/2020 ESMA33-5-850 Response Form for the Call for Evidence on Access and Use of Credit Ratings_Questionnaire B Reference DOCX
740.64 KB
08/07/2020 ESMA33-5-851 Response Form for the Call for Evidence on Access and Use of Credit Ratings_Questionnaire A Reference DOCX
744.26 KB
05/12/2019 ESMA33-5-370 Response Form CP on GLs on Internal Controls for CRAs Reference DOCX
745.76 KB
27/03/2018 ESMA33-9-235 reply form Reply form- Consultation on Draft Guidelines on “as stringent as” notion in the CRA Regulation Reference DOCX
766.45 KB
02/06/2016 2016/773 RF Reply form for the Discussion Paper on the Distributed Ledger Technology Applied to Securities Markets , Reference DOCX
755.79 KB
13/07/2016 2016/1121 REPLY FORM Reply form for the Consultation Paper on the Guidelines on the validation and review of CRAs’ methodologies Reference DOCX
770.06 KB
11/12/2015 2015/1870 Registration form Open Hearing on Discussion Paper Reference DOCX
334.56 KB

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