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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
22/12/2014 JC/GL/2014/01 BG Съвместни насоки относно сближаването на надзорните практики по отношение на съгласуваността на споразуменията за координиране на надзора върху финансовите конгломерати Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
265.5 KB
22/12/2014 JC/GL/2014/01/BG Приложение I: Образец за процеса на съотнасяне за финансовия конгломерат (JC 2014 070 Annex) Guidelines and Technical standards, Joint Committee Guidelines & Recommendations XLS
98.5 KB
25/08/2014 JC/2014/43 bg Насоки относно разглеждането на жалби за сектора на ценните книжа (ESMA) и за банковия сектор (EБО) Joint Committee, Guidelines and Technical standards Guidelines & Recommendations PDF
176.25 KB		 The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
02/04/2013 2013/74 BG Изключения за дейностите по поддържане на пазара и операциите на първичния пазар съгласно Регламент (ЕС) № 236/2012 на Европейския парламент и на Съвета относно късите продажби и някои аспекти на суапите за кредитно неизпълнение Short Selling, Guidelines and Technical standards Guidelines & Recommendations PDF
536.67 KB
22/12/2014 JC/GL/2014/01/EL Παράρτημα I: Υπόδειγμα για τη διαδικασία χαρτογράφησης χρηματοπιστωτικού ομίλου ετερογενών δραστηριοτήτων (JC 2014 070 Παράρτημα) Guidelines and Technical standards, Joint Committee Guidelines & Recommendations XLSX
69.01 KB
22/12/2014 JC/GL/2014/01 EL Κοινές κατευθυντήριες γραμμές σχετικά με τη σύγκλιση των εποπτικών πρακτικών όσον αφορά τη συνέπεια των συμφωνιών εποπτικού συντονισμού για χρηματοπιστωτικούς ομίλους ετερογενών δραστηριοτήτων Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
235.56 KB
25/08/2014 JC/2014/43 el Κατευθυντήριες γραμμές σχετικά με τον χειρισμό παραπόνων/καταγγελιών για τον τομέα των κινητών αξιών (ESMA) και τον τραπεζικό τομέα (ΕΑΤ) Joint Committee, Guidelines and Technical standards Guidelines & Recommendations PDF
167.29 KB		 The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
02/04/2013 2013/74 EL Εξαίρεση για δραστηριότητες ειδικής διαπραγμάτευσης και πρωτογενούς αγοράς βάσει του κανονισμού (ΕΕ) αριθ. 236/2012 του Ευρωπαϊκού Κοινοβουλίου και του Συμβουλίου για τις ανοικτές πωλήσεις και ορισμένες πτυχές των συμβολαίων ανταλλαγής πιστωτικής αθέτησης Short Selling, Guidelines and Technical standards Guidelines & Recommendations PDF
561.83 KB
22/12/2014 JC/GL/2014/01 ET Ühisedsuunised järelevalvealase tegevuse lähendamise kohta seoses finantskonglomeraatide järelevalve koordineerimise korra sidususega Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
170.75 KB
22/12/2014 JC/GL/2014/01/PL Załącznik I: Szablon dla procesu mapowania dla konglomeratu finansowego (załącznik JC 2014 070) Guidelines and Technical standards, Joint Committee Guidelines & Recommendations XLSX
81.46 KB
22/12/2014 JC/GL/2014/01 HR Zajedničke smjernice o konvergenciji nadzornih praksi koje se odnose na dosljednost sporazuma o nadzornoj suradnji za financijske konglomerate Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
222.2 KB
22/12/2014 JC/GL/2014/01 FI Yhteiset ohjeet rahoitus- ja vakuutusryhmittymien valvonnan koordinointijärjestelyjen yhdenmukaistamiseen liittyvästä valvontakäytäntöjen lähentämisestä Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
162.25 KB
02/04/2013 2013/74 PL Wyłączenie w przypadku działalności animatora rynku oraz działalności na rynku pierwotnym na mocy rozporządzenia Parlamentu Europejskiego i Rady (UE) nr 236/2012 w sprawie krótkiej sprzedaży i wybranych aspektów dotyczących swapów ryzyka kredytowego Short Selling, Guidelines and Technical standards Guidelines & Recommendations PDF
628.33 KB
25/08/2014 JC/2014/43 pl Wytyczne dotyczące obsługi reklamacji dla sektora papierów wartościowych (ESMA) i sektora bankowości (EUNB) Joint Committee, Guidelines and Technical standards Guidelines & Recommendations PDF
210.55 KB		 The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
22/12/2014 JC/GL/2014/01 PL Wspólne wytyczne w zakresie konwergencji praktyk nadzorczych dotyczących spójności ustaleń koordynacyjnych w zakresie nadzoru nad konglomeratami finansowymi Guidelines and Technical standards, Joint Committee Guidelines & Recommendations PDF
301.46 KB
02/04/2013 2013/74 SK Výnimka pre činnosti tvorby trhu a operácie na primárnom trhu podľa nariadenia Európskeho parlamentu a Rady (EÚ) č. 236/2012 o predaji nakrátko a určitých aspektoch swapov na úverové zlyhanie Short Selling, Guidelines and Technical standards Guidelines & Recommendations PDF
598.56 KB
02/04/2013 2013/74 CS Výjimka pro činnosti v rámci tvorby trhu a operace na primárním trhu podle nařízení Evropského parlamentu a Rady (EU) č. 236/2012 ze dne 14. března 2012 o prodeji na krátko a některých aspektech swapů úvěrového selhání Short Selling, Guidelines and Technical standards Guidelines & Recommendations PDF
516.53 KB
02/04/2013 2013/74 NL Vrijstelling voor activiteiten van marketmakers en handelingen op de primaire markt krachtens Verordening (EU) nr. 236/2012 van het Europees Parlement en de Raad betreffende short selling en bepaalde aspecten van kredietverzuimswaps Short Selling, Guidelines and Technical standards Guidelines & Recommendations PDF
524.15 KB
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės Guidelines and Technical standards, Joint Committee Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.
11/03/2013 2013/280 Vacancy notice- Chair of Committee drafting a proxy advising industry Code of Conduct Corporate Finance, Corporate Governance Reference PDF
102.91 KB

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