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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.

11/03/2013 2013/280 Vacancy notice- Chair of Committee drafting a proxy advising industry Code of Conduct , Reference PDF
102.91 KB
13/04/2021 ESMA70-145-1397 TRs IC_templates , Reference XLSX
30.4 KB
04/04/2016 2016/229 ToR SCSC Reference PDF
93.7 KB
04/04/2016 2016/222 ToR MISC Reference PDF
130.02 KB
11/02/2016 2016/215 ToR CRSC Reference PDF
131.23 KB
11/02/2016 2016/211 ToR CFSC Reference PDF
142.36 KB
01/07/2022 ESMA41-140-79 Technical standards , Reference XLSX
173.59 KB
27/10/2017 ESMA32-63-364 Summary of results of the fact finding exercise on IFRS 9 and IFRS 15 , Reference PDF
292.46 KB
22/10/2015 2015/1597 Standard form for major holdings , Reference DOCX
350.81 KB
22/10/2015 2015/1596 Standard form for disclosure of Home Member State , Reference DOCX
344.53 KB
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26/03/2021 ESMA42-110-2045 SSF Terms of reference Reference PDF
136.51 KB
21/05/2021 ESMA22-106-3378 SMSG response to the European Commission’s targeted consultation on supervisory convergence and the single rulebook , Reference PDF
171.54 KB
29/11/2013 2013/998 SL Smernice o vzorcu memoranduma glede posvetovanja, sodelovanja in izmenjave informacij v zvezi z nadzorom subjektov iz direktive UAIS , Reference PDF
246.77 KB
30/09/2016 2016/1409 SFTR Tables , Reference XLSX
45.84 KB
18/05/2018 ESMA42-113-769 SCSC Terms of Reference Reference PDF
153.42 KB
08/08/2014 2014/869 nl Richtsnoeren voor rapportageverplichtingen uit hoofde van artikel 3, lid 3, onder d), en artikel 24, leden 1, 2 en 4, van de AIFMD Reference PDF
740.75 KB
25/11/2013 2013/1709 Review Panel Methodology Reference PDF
98.29 KB
29/11/2013 2013/998 DA Retningslinjer for modellen til aftalememorandum om høring, samarbejde og informationsudveksling vedrørende tilsyn med AIFMD-enheder , Reference PDF
241.03 KB
28/05/2021 esma74-362-2009 Response_form_Response_form_-_Consultation Paper on the Guidelines on Transfer of Data , , Reference DOCX
776.32 KB

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