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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.

25/03/2022 JC 2022 12 Updated supervisory statement on the application of the SFDR , Reference PDF
231.45 KB
04/04/2016 2016/218 ToR Audit Working Group Reference PDF
113.35 KB
06/11/2017 ESMA50-165-422 The impact of charges on mutual fund returns- correction , , Reference PDF
590.09 KB

ERRATUM - In the original version of this document published on 19 October 2017 in table V.3 on page 4, the values in the last four rows of column five were accidentally misreported. For this reason, ESMA now provides a corrected version, including the corrected values and a footnote pointing to the initial mistake.

ESMA carried out a first analysis on fund performance measures, developing initial metrics to analyse the impact of ongoing fees, one-off charges and inflation on the returns of mutual funds. Key preliminary results for the EU fund industry show: Substantial reduction in net returns available to investors, especially in the retail sector and weakly cost- or price-sensitive investment decisions by retail investors

On average ongoing fees and one-off charges and inflation-reduced returns available to investors by 29% of gross returns between 2013 and 2015. These reductions apply to all market segments, while varying across jurisdictions, asset classes and client types. Relative return reductions range from 11% for passive equity fund shares to 44% for retail fund shares in bond mutual funds. Relative and absolute return reductions for actively managed and retail fund shares tend to exceed those of passively managed and institutional fund shares. Despite the impact of fees and charges on the net outcome to investors, these do not seem to be reflected in investor choices.

10/12/2018 ESMA33-128-585 STS Reporting Instructions Reference PDF
456.26 KB
13/08/2019 ESMA33-128-761 STS notifications cancelled as from 01/01/2019 Regulation 2402/2017 Reference XLSX
63.86 KB
25/08/2021 Joint Committee Statement on variation margin exchange under the EMIR RTS on OTC derivatives Reference PDF
191 KB
28/07/2022 C 2022 1931 SFDR Templates , Reference ZIP
1.44 MB
08/09/2021 ESMA33-128-760 Securitisations designated as STS as from 01/01/2019 Regulation 2402/2017 Reference XLSX
117.86 KB
19/08/2020 esma65-8-6469 securitisation_disclosure_templates_xml_schema_1.2.0 Reference ZIP
8.18 MB
19/08/2020 esma65-8-6469 securitisation_disclosure_templates_xml_schema_1.1.0 Reference ZIP
8.04 MB
15/09/2020 ESMA65-8-6469 Securitisation Disclosure Templates Reporting Instructions-Dec 2019 Reference PDF
839.83 KB
19/08/2020 ESMA65-8-6469 Securitisation Disclosure Templates Reporting Instructions Reference PDF
1.01 MB
01/02/2019 ESMA33-128-474 Annex 9 Securitisation ANNEX9_UNDERLYING_EXPOSURES–ESOTERIC Reference XLSX
22.62 KB
01/02/2019 ESMA33-128-474 Annex 8 Securitisation ANNEX8_UNDERLYING_EXPOSURES–LEASING Reference XLSX
22.83 KB
01/02/2019 ESMA33-128-474 Annex 7 Securitisation ANNEX7_UNDERLYING_EXPOSURES–CREDIT_CARDS Reference XLSX
17.89 KB
01/02/2019 ESMA33-128-474 Annex 6 Securitisation ANNEX6_UNDERLYING_EXPOSURES–CONSUMER Reference XLSX
21.28 KB
01/02/2019 ESMA33-128-474 Annex 5 Securitisation ANNEX5_UNDERLYING_EXPOSURES–AUTOMOBILE Reference XLSX
22.68 KB
01/02/2019 ESMA33-128-474 Annex 4 Securitisation ANNEX4_UNDERLYING_EXPOSURES–CORPORATE Reference XLSX
27.85 KB
01/02/2019 ESMA33-128-474 Annex 3 Securitisation ANNEX3_UNDERLYING_EXPOSURES–COMMERCIAL_REAL_ESTATE Reference XLSX
42.87 KB

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