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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/01/2013 2012/682 BG Ръководство за инвестиране Reference PDF
772.62 KB
Ръководство за инвестиране
25/01/2013 2012/682 EL Οδηγός επενδύσεων Reference PDF
638.02 KB
Οδηγός επενδύσεων
13/09/2017 ESMA43-318-1079 Warning- Unauthorised use of ESMA’s identity and logo , Reference PDF
241.2 KB
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.

12/04/2018 ESMA43-318-1464 Unauthorised use of ESMA’s identity and logo by a named individual Reference PDF
300.86 KB
14/06/2021 ESMA30-379-602 Terms of Reference CNS Reference PDF
129.91 KB
30/11/2021 ESMA41-140-79 Technical standards , Reference XLSX
169.44 KB
02/12/2011 2011/MB/98 Summary of conclusions- Management Board meeting on 19 September 2011 Reference PDF
47.46 KB
13/02/2012 2011/MB/114 Summary of conclusions- Management Board meeting of 7 November 2011 Reference PDF
68.91 KB
22/07/2011 2011/MB/75 Summary of conclusions- Management Board meeting of 28 April 2011 Reference PDF
29.28 KB
22/07/2011 2011/MB/76 Summary of conclusions- Management Board meeting of 24 May 2011 Reference PDF
71.81 KB
02/12/2011 2011/MB/88 Summary of conclusions- Management Board meeting of 11 July 2011 Reference PDF
41.18 KB
22/07/2011 2011/MB/74 Summary of conclusions- Management Board meeting of 11 April 2011 Reference PDF
45.04 KB
04/04/2013 2013/BS/19 Summary of conclusions MB meeting 28/01/13 Reference PDF
155.85 KB
27/09/2013 2013/MB/55 Summary of conclusions MB meeting 26/06/13 Reference PDF
114.71 KB
19/11/2014 2014/MB/68 Summary of conclusions MB meeting 24/09/14 Reference PDF
194.89 KB
19/12/2013 2013/MB/81 Summary of conclusions MB meeting 23/09/13 Reference PDF
82.52 KB
15/11/2012 2012/MB/50 Summary of conclusions MB meeting 23/07/12 Reference PDF
103.88 KB
31/03/2014 2014/MB/18 Summary of conclusions MB meeting 23/01/14 Reference PDF
154.38 KB
08/10/2014 2014/mb/52 Summary of conclusions MB meeting 19/06/14 Reference PDF
167.93 KB

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