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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
23/10/2019 ESMA63-313-463 Procurement plan overview Reference PDF
92.66 KB
11/10/2019 ESMA42-646012687-331 ESMA Guidelines , Reference PDF
532.96 KB
11/10/2019 ESMA42-110-812 Notifications of Compliance with Guidelines – Overview Table Reference XLSX
73.32 KB
10/10/2019 ESMA41-140-79 Technical standards , Reference XLSX
118.21 KB
28/06/2019 ESMA63-313-523 Annual list of contractors- 2018 Reference PDF
181.22 KB
28/06/2018 ESMA2017 PROC Annual list of contractors- 2017 Reference PDF
339.61 KB
02/10/2017 ESMA71-99-608 Annex (Template for the Assessment of Collective Suitability) , Reference XLSX
72.7 KB
13/07/2017 ESMA2017-PROC Annual list of contractors- 2016 Reference PDF
303.84 KB
31/10/2016 2016/1529 ANNEX Annex I- Template for the assessment of collective suitability , Reference XLSX
54.43 KB
29/06/2016 2016/1046 Annual list of contractors- 2015 Reference PDF
59.8 KB
03/09/2015 Procurement conditions Procurement- General conditions with ESMA Reference PDF
317.7 KB
03/09/2015 2015/931 Annual list of contractors- 2014 Reference PDF
237.36 KB
03/09/2015 2014/713 Annual list of contractors- 2013 Reference PDF
185.3 KB
03/09/2015 2013/890 Annual list of contractors- 2012 Reference PDF
164.99 KB
03/09/2015 2012/236 Annual list of contractors- 2011 Reference PDF
143.08 KB
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.

08/08/2014 2014/869 ES Directrices sobre las obligaciones de información de los artículos 3(3)(d) y 24(1), (2y (4) de la DGFIA Reference PDF
727.22 KB
08/08/2014 2014/869 nl Richtsnoeren voor rapportageverplichtingen uit hoofde van artikel 3, lid 3, onder d), en artikel 24, leden 1, 2 en 4, van de AIFMD Reference PDF
740.75 KB
29/11/2013 2013/998 SL Smernice o vzorcu memoranduma glede posvetovanja, sodelovanja in izmenjave informacij v zvezi z nadzorom subjektov iz direktive UAIS , Reference PDF
246.77 KB
29/11/2013 2013/998 DA Retningslinjer for modellen til aftalememorandum om høring, samarbejde og informationsudveksling vedrørende tilsyn med AIFMD-enheder , Reference PDF
241.03 KB