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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
11/10/2019 ESMA42-646012687-331 ESMA Guidelines , Reference PDF
532.96 KB
11/10/2019 ESMA42-110-812 Notifications of Compliance with Guidelines – Overview Table Reference XLSX
73.32 KB
10/10/2019 ESMA41-140-79 Technical standards , Reference XLSX
118.21 KB
02/10/2017 ESMA71-99-608 Annex (Template for the Assessment of Collective Suitability) , Reference XLSX
72.7 KB
31/10/2016 2016/1529 ANNEX Annex I- Template for the assessment of collective suitability , Reference XLSX
54.43 KB
04/04/2016 2016/218 ToR Audit Working Group Reference PDF
113.35 KB
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.

08/08/2014 2014/869 ES Directrices sobre las obligaciones de información de los artículos 3(3)(d) y 24(1), (2y (4) de la DGFIA Reference PDF
727.22 KB
08/08/2014 2014/869 nl Richtsnoeren voor rapportageverplichtingen uit hoofde van artikel 3, lid 3, onder d), en artikel 24, leden 1, 2 en 4, van de AIFMD Reference PDF
740.75 KB
29/11/2013 2013/998 SL Smernice o vzorcu memoranduma glede posvetovanja, sodelovanja in izmenjave informacij v zvezi z nadzorom subjektov iz direktive UAIS , Reference PDF
246.77 KB
29/11/2013 2013/998 DA Retningslinjer for modellen til aftalememorandum om høring, samarbejde og informationsudveksling vedrørende tilsyn med AIFMD-enheder , Reference PDF
241.03 KB
30/12/2010 09-172d Protocol on the Operation of CESR MiFID Database Reference PDF
127.16 KB
26/11/2010 10-1466 Call for expressions of interest regarding the setting up of ESMA’s Securities and Markets Stakeholder Group Reference PDF
101.99 KB
19/11/2010 10-1415 Summary of responses from investment firms and execution venues to CESR’s 2009 Best Execution Questionnaire (Sections 1-4) Reference PDF
346.24 KB
17/11/2010 10-212b Mandate for the IT management and governance group of CESR Reference PDF
156.14 KB
27/10/2010 10-1175a Data on Prospectuses approved and passported in the EU from January 2010 to June 2010 Reference PDF
77.3 KB
06/10/2010 10-1259 Supervisory notice- College of Supervisors announced for the Japan Credit Rating Agency Limited Reference PDF
55.8 KB
22/06/2010 10-006 Mandate for the Committee for Economic and Markets Analysis (CEMA) Reference PDF
100.83 KB
31/05/2010 AMP Italy Accepted Market Practics: Liquidity Enhancement Agreements and Purchase of own shares to set up a shares warehouse position (Italy) Reference PDF
151.52 KB
21/04/2010 10-349 Commission's response to CESR's letter regarding the MiFID review Reference PDF
99.53 KB

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