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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
23/01/2020 ESMA42-646012687-331 ESMA Guidelines , Reference PDF
184.46 KB
11/10/2019 ESMA42-110-812 Notifications of Compliance with Guidelines – Overview Table Reference XLSX
73.32 KB
10/10/2019 ESMA41-140-79 Technical standards , Reference XLSX
118.21 KB
06/08/2019 ESMA74-361-75 Call for interest DAG members , Reference PDF
167.88 KB
06/08/2019 ESMA74-361-85 DSC DAG application form Reference DOCX
38.58 KB
27/05/2019 ESMA70-145-1396 GOV_BUS_FIN_FEE_templates , Reference XLS
123 KB
27/05/2019 ESMA70-145-1398 IT_templates , Reference XLS
166.5 KB
27/05/2019 ESMA70-145-1395 DATA_templates TRs , Reference XLS
92.5 KB
27/05/2019 ESMA70-145-1397 TRs IC_templates , Reference XLS
80 KB
27/05/2019 ESMA70-145-1399 Response form for consultation on Guidelines on periodic information and notification of material changes to be submitted to ESMA by Trade Repositories , Reference DOCX
754.45 KB
22/06/2018 ESMA 70-145-466 ESMA response to the consultation document ‘Fitness check on supervisory reporting Reference PDF
953.77 KB
18/05/2018 ESMA70-144-58 MISC Terms of Reference Reference PDF
174.55 KB
06/12/2017 ESMA71-99-669 ESMA MIFID and MAR Data Systems , , , Reference PDF
208.06 KB
16/10/2017 ESMA65-8-5046 FIRDS- Instructions on access and download of full and delta reference data files , , , Reference PDF
291.36 KB
02/10/2017 ESMA71-99-608 Annex (Template for the Assessment of Collective Suitability) , Reference XLSX
72.7 KB
31/10/2016 2016/1529 ANNEX Annex I- Template for the assessment of collective suitability , Reference XLSX
54.43 KB
03/06/2016 2016/723 RF Reply form for the Consultation Paper on ESMA technical advice on Benchmarks Regulation , Reference DOCX
784.51 KB
04/04/2016 2016/222 ToR MISC Reference PDF
130.02 KB
15/02/2016 2016/288 RF Reply Form DP BMR Reference DOCX
796.16 KB
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.