ESMA LIBRARY
REFINE YOUR SEARCH
Sections
- (-) Remove Joint Committee filter Joint Committee
- (-) Remove Credit Rating Agencies filter Credit Rating Agencies
- (-) Remove MiFID - Secondary Markets filter MiFID - Secondary Markets
- (-) Remove Corporate Disclosure filter Corporate Disclosure
- (-) Remove Market Abuse filter Market Abuse
- (-) Remove Market Integrity filter Market Integrity
- Guidelines and Technical standards (544) Apply Guidelines and Technical standards filter
- Fund Management (109) Apply Fund Management filter
- MiFID - Investor Protection (79) Apply MiFID - Investor Protection filter
- Post Trading (29) Apply Post Trading filter
- Short Selling (25) Apply Short Selling filter
- Prospectus (6) Apply Prospectus filter
- Innovation and Products (2) Apply Innovation and Products filter
- Supervisory convergence (2) Apply Supervisory convergence filter
- Benchmarks (1) Apply Benchmarks filter
- CESR Archive (1) Apply CESR Archive filter
- IFRS Supervisory Convergence (1) Apply IFRS Supervisory Convergence filter
- International cooperation (1) Apply International cooperation filter
- Securitisation (1) Apply Securitisation filter
- Transparency (1) Apply Transparency filter
Type of document
- (-) Remove Guidelines & Recommendations filter Guidelines & Recommendations
- (-) Remove Technical Advice filter Technical Advice
- Reference (199) Apply Reference filter
- Letter (197) Apply Letter filter
- Press Release (142) Apply Press Release filter
- Opinion (110) Apply Opinion filter
- Consultation Paper (106) Apply Consultation Paper filter
- Final Report (93) Apply Final Report filter
- Statement (76) Apply Statement filter
- Report (41) Apply Report filter
- Decision (33) Apply Decision filter
- Speech (24) Apply Speech filter
- Technical Standards (18) Apply Technical Standards filter
- Compliance table (14) Apply Compliance table filter
- Q&A (14) Apply Q&A filter
- Annual Report (10) Apply Annual Report filter
- CESR Document (5) Apply CESR Document filter
- Vacancy (4) Apply Vacancy filter
- SMSG Advice (2) Apply SMSG Advice filter
- Investor Warning (1) Apply Investor Warning filter
Date | Ref. | Title | Section | Type | Download | Info | Summary | Related Documents | Translated versions |
---|---|---|---|---|---|---|---|---|---|
22/12/2014 | JC/GL/2014/01/IT | Allegato I. Modello per il processo di mappatura del conglomerato finanziario (allegato JC 2014 070) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.26 KB |
||||
22/12/2014 | JC/GL/2014/01/RO | Anexa I: Formular pentru procesul de mapare aferent conglomeratului financiar (Anexa 2014 070 a | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 66.2 KB |
||||
22/12/2014 | JC/GL/2014/01/PT | Anexo I: Modelo para o processo de levantamento do conglomerado financeiro (JC 2014 070 Anexo) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.14 KB |
||||
22/12/2014 | JC/GL/2014/01/ES | Anexo I: Plantilla para el proceso de asignación del conglomerado financiero (Anexo 2014 070 del Comité Mixto) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.87 KB |
||||
22/12/2014 | JC/GL/2014/01/DE | Anhang I: Vorlage für das Mapping-Verfahren für Finanzkonglomerate (ABl. 2014 070 Anhang) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.05 KB |
||||
22/12/2014 | JC/GL/2014/01/MT | Anness I: Mudell għall-proċess ta’ mmappjar għall-konglomerat finanzjarju (Anness JC 2014 070) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.01 KB |
||||
22/12/2014 | JC/GL/2014/01/FR | Annexe I: modèle pour le processus de cartographie du conglomérat financier (annexe JC 2014 070) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.7 KB |
||||
25/08/2014 | JC/2014/43 fi | Arvopaperialaa (ESMA) ja pankkialaa (EPV) koskevat ohjeet valitusten käsittelystä | Joint Committee, Guidelines and Technical standards | Guidelines & Recommendations | PDF 150.96 KB |
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations. | |||
22/12/2014 | JC/GL/2014/01 LT | Bendrosiosgairės dėl priežiūros praktikos, kuri susijusi su finansinių konglomeratų priežiūros veiklos koordinavimo tvarkos suderinimu, konvergencijos | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | PDF 227.31 KB |
||||
22/12/2014 | JC/GL/2014/01/NL | Bijlage I: Model voor het in kaart brengen (mapping) van het financiële conglomeraat (JC 2014 07 | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 67.95 KB |
||||
22/12/2014 | JC/GL/2014/01/DA | Bilag I: Skema til brug for kortlægningen af det finansielle konglomerat (JC 2014 070 Bilag) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLS 93.5 KB |
||||
22/12/2014 | JC/GL/2014/01/SV | Bilaga I: Mall för kartläggningsprocessen för det finansiella konglomeratet (JC 2014 070 | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 62.26 KB |
||||
03/10/2018 | ESMA70-154-803 | BoS Decision Notice AT Guidelines Withdrawal | Guidelines and Technical standards, MiFID - Secondary Markets | Guidelines & Recommendations | PDF 512.94 KB |
||||
17/12/2012 | 2011/188 | Cooperation including delegation between ESMA, the competent authorities and the sectoral competent authorities under Regulation (EU) No 513/2011 on credit rating agencies | Credit Rating Agencies | Guidelines & Recommendations | PDF 190.32 KB |
||||
22/12/2014 | JC/GL/2014/01 ES | Directrices comunes sobre la convergencia de las prácticas supervisoras con respecto a la coherencia de los acuerdos de coordinación de la supervisiónde conglomerados financieros | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | PDF 181.09 KB |
||||
25/08/2014 | JC/2014/43 es | Directrices sobre la gestión de quejas y reclamaciones para los sectores de valores (ESMA) y bancario (ABE) | Joint Committee, Guidelines and Technical standards | Guidelines & Recommendations | PDF 157.17 KB |
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations. | |||
23/06/2015 | 2015/609 ES | Directrices sobre la información periódica que deben presentar a la AEVM las agencias de calificación crediticia | Guidelines and Technical standards, Credit Rating Agencies | Guidelines & Recommendations | PDF 168.16 KB |
ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea | |||
05/10/2015 | 2015/1415 | ESMA Guidelines on Alternative Performance Measures | Corporate Disclosure, Guidelines and Technical standards | Guidelines & Recommendations | PDF 252.43 KB |
BG - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз. |
bgcsdadeelesetfifrhrhuitltlvmtnlplptroskslsv | ||
28/10/2014 | 2014-1293 | ESMA Guidelines on enforcement of financial information | Corporate Disclosure, IFRS Supervisory Convergence | Guidelines & Recommendations | PDF 405.13 KB |
BG - Преводът е предоставен от Центъра за преводи за органите на Европейския съюз.CS - Tento překlad vypracovalo Překladatelské středisko pro instituce Evropské unie.DA - Denne oversættelse er udarbejdet af Oversættelsescentret for Den Europæiske Unions Organer.DE - Die Übersetzung erfolgte durch das Übersetzungszentrum für die Einrichtungen der Europäischen Union.EL - Η παρούσα μετάφραση έγινε από το Μεταφραστικό Κέντρο των Οργάνων της Ευρωπαϊκής Ένωσης.ES - Texto traducido por el Centro de Traducción de los Órganos de la Unión Europea ET - Selle tõlke tegi Euroopa Liidu Asutuste Tõlkekeskus.FI - Euroopan unionin elinten käännöskeskus on tehnyt tämän käännöksen.FR - La présente traduction a été fournie par le Centre de traduction des organes de l’Union européenne. HR - Za prijevod se pobrinuo Prevoditeljski centar za tijela Europske unije.HU - Ezt a fordítást az Európai UnióIT - La presente traduzione è stata fornita dal Centro di traduzione degli organismi dell’Unione europea.LT - Šį tekstą išvertė Europos Sąjungos įstaigų vertimo centras.LV - Šo tulkojumu ir nodrošinājis Eiropas Savienības iestāžu Tulkošanas centrs.MT - Din it-traduzzjoni ġiet ipprovduta miċ-Ċentru tat-Traduzzjoni għall-Korpi tal-Unjoni Ewropea.NL - Deze vertaling is verzorgd door het Vertaalbureau voor de organen van de Europese Unie.PL - Tłumaczenie wykonane przez Centrum Tłumaczeń dla Organów Unii Europejskiej.PT - Esta tradução foi fornecida pelo Centro de Tradução dos Organismos da União Europeia.RO - Această traducere a fost asigurată de Centrul de Traduceri pentru Organismele Uniunii Europene.SK - Preklad vyhotovilo Prekladateľské stredisko pre orgány Európskej únie.SL - Prevod je zagotovil Prevajalski center za organe Evropske unije.SV - Den här översättningen har utförts av Översättningscentrum för Europeiska unionens organ. |
|||
20/04/2012 | 2012/236 | ESMA's Technical Advice on possible delegated acts of the short-selling and certain aspects of CDS | Short Selling, Market Integrity | Technical Advice | PDF 509.39 KB |