ESMA LIBRARY
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Reset all filters| Date | Ref. | Title | Section | Type | Download | Info | Summary | Related Documents | Translated versions |
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| 04/12/2019 | ESMA71-99-1254 | Acting Chair CCP Supervisory Committee | Board of Supervisors, Corporate Information, Post Trading, Press Releases | Statement | PDF 82.87 KB |
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| 01/10/2013 | 2013/606 DA | Aflønningspolitik og-praksis (MiFID) | Guidelines and Technical standards, MiFID - Investor Protection | Guidelines & Recommendations | PDF 357.25 KB |
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| 22/12/2014 | JC/GL/2014/01/IT | Allegato I. Modello per il processo di mappatura del conglomerato finanziario (allegato JC 2014 070) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.26 KB |
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| 22/12/2014 | JC/GL/2014/01/RO | Anexa I: Formular pentru procesul de mapare aferent conglomeratului financiar (Anexa 2014 070 a | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 66.2 KB |
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| 22/12/2014 | JC/GL/2014/01/PT | Anexo I: Modelo para o processo de levantamento do conglomerado financeiro (JC 2014 070 Anexo) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.14 KB |
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| 22/12/2014 | JC/GL/2014/01/ES | Anexo I: Plantilla para el proceso de asignación del conglomerado financiero (Anexo 2014 070 del Comité Mixto) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.87 KB |
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| 22/12/2014 | JC/GL/2014/01/DE | Anhang I: Vorlage für das Mapping-Verfahren für Finanzkonglomerate (ABl. 2014 070 Anhang) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.05 KB |
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| 22/12/2014 | JC/GL/2014/01/MT | Anness I: Mudell għall-proċess ta’ mmappjar għall-konglomerat finanzjarju (Anness JC 2014 070) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.01 KB |
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| 22/06/2018 | ESMA 70-145-466 EC | Annex to ESMA response to the EC consultation on supervisory reporting fitness check | Market Integrity | Statement | PDF 386.78 KB |
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| 30/09/2013 | ESMA/2013/1350 | Annex to the Statement by Steven Maijoor, Chair of ESMA, to the ECON hearing, 30 September 2013 | Corporate Information | Statement | PDF 338.74 KB |
Statement by Steven Maijoor, Chair European Securities and Markets Authority, ECON Committee, European Parliament 30 September 2013 ESMA/2013/1363 |
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| 08/10/2018 | ESMA22-105-587 | Annex to the Statement for ECON Hearing on 8 October 2018 | Corporate Information | Statement | PDF 841.11 KB |
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| 22/12/2014 | JC/GL/2014/01/FR | Annexe I: modèle pour le processus de cartographie du conglomérat financier (annexe JC 2014 070) | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 68.7 KB |
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| 31/03/2021 | ESMA35-43-2632 | Application of the temporary suspension of the obligation to publish RTS 27 reports | MiFID - Investor Protection | Statement | PDF 78.5 KB |
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| 01/04/2020 | ESMA71-99-1309 | Appointment of ACP Chair | Board of Supervisors, Press Releases | Statement | PDF 120.27 KB |
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| 25/08/2014 | JC/2014/43 fi | Arvopaperialaa (ESMA) ja pankkialaa (EPV) koskevat ohjeet valitusten käsittelystä | Joint Committee, Guidelines and Technical standards | Guidelines & Recommendations | PDF 150.96 KB |
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations. | |||
| 01/10/2013 | 2013/606 LT | Atlyginimų nustatymo politika ir praktika (FPRD) | Guidelines and Technical standards, MiFID - Investor Protection | Guidelines & Recommendations | PDF 268.28 KB |
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| 01/10/2013 | 2013/606 LV | Atlīdzības politika un prakse (FITD) | Guidelines and Technical standards, MiFID - Investor Protection | Guidelines & Recommendations | PDF 339.96 KB |
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| 01/10/2013 | 2013/606 NL | Beloningsbeleid en beloningspraktijken (MiFID) | Guidelines and Technical standards, MiFID - Investor Protection | Guidelines & Recommendations | PDF 319.71 KB |
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| 22/12/2014 | JC/GL/2014/01 LT | Bendrosiosgairės dėl priežiūros praktikos, kuri susijusi su finansinių konglomeratų priežiūros veiklos koordinavimo tvarkos suderinimu, konvergencijos | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | PDF 227.31 KB |
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| 22/12/2014 | JC/GL/2014/01/NL | Bijlage I: Model voor het in kaart brengen (mapping) van het financiële conglomeraat (JC 2014 07 | Guidelines and Technical standards, Joint Committee | Guidelines & Recommendations | XLSX 67.95 KB |