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Date Ref. Title Section Type Download Info Summary Related Documents Translated versions
25/08/2014 JC/2014/43 lt Vertybinių popierių (ESMA) ir bankų (EBI) sektorių skundų nagrinėjimo gairės , Reference PDF
153.6 KB

The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.The final report published today is part of the efforts of the European Supervisory Authorities to bring further supervisory convergence across the securities and banking sectors. It was developed on the basis of the existing complaints-handling guidelines established by EIOPA (the European Insurance and Occupational Pensions Authority) for the insurance sector. The report was launched for a public consultation last year and this final version takes into consideration the feedback received.ESMA and the EBA consider that these guidelines will ensure a consistent approach to complaints-handling across the EU. Consumers can purchase financial services and products in the investment, banking and insurance sectors across the entire EU Single Market and these guidelines will allow them to refer to a single set of complaints-handling arrangements. EU consumers will therefore be able to rely on the same approach irrespective of what type of product they have purchased and where they have purchased it.In addition to strengthening consumer protection -a key statutory objective for ESMA and for the EBA-, the guidelines will also allow firms, some of which sell products from more than one sector across the EU, to streamline and standardise their own complaints-handling arrangements. National regulators too will be able to supervise the same harmonised requirements across all sectors of financial services in their own jurisdictions.The guidelines will be translated into the official languages of the European Union (EU) and they will become applicable two months after the date of publication of their translations.

11/02/2016 2016/213 ToR OWG Transparency Reference PDF
105.18 KB
11/02/2016 2016/214 ToR OWG Prospectus Reference PDF
87.64 KB
04/04/2016 2016/220 ToR FISC Reference PDF
90.34 KB
07/04/2020 ESMA50-157-2140 ToR FISC Reference PDF
97.63 KB
04/04/2016 2016/219 ToR CRA TC Reference PDF
204.41 KB
10/02/2022 ESMA 80-195-1352 Text mining ESG disclosures in rating agency press releases , , Reference PDF
403.58 KB
01/07/2022 ESMA41-140-79 Technical standards , Reference XLSX
173.59 KB
11/07/2019 ESMA41-137-1151 Swedbank- PUBLIC NOTICE Reference PDF
100.89 KB
11/07/2019 ESMA41-137-1148 Svenska Handelsbanken AB- PUBLIC NOTICE Reference PDF
100.13 KB
22/10/2015 2015/1597 Standard form for major holdings , Reference DOCX
350.81 KB
22/10/2015 2015/1596 Standard form for disclosure of Home Member State , Reference DOCX
344.53 KB
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29/11/2013 2013/998 SL Smernice o vzorcu memoranduma glede posvetovanja, sodelovanja in izmenjave informacij v zvezi z nadzorom subjektov iz direktive UAIS , Reference PDF
246.77 KB
11/07/2019 ESMA41-137-1146 SEB- PUBLIC NOTICE Reference PDF
99.83 KB
08/08/2014 2014/869 nl Richtsnoeren voor rapportageverplichtingen uit hoofde van artikel 3, lid 3, onder d), en artikel 24, leden 1, 2 en 4, van de AIFMD Reference PDF
740.75 KB
29/11/2013 2013/998 DA Retningslinjer for modellen til aftalememorandum om høring, samarbejde og informationsudveksling vedrørende tilsyn med AIFMD-enheder , Reference PDF
241.03 KB
06/07/2017 ESMA31-62-650 reply form Response form_Consultation Paper on scrutiny and approval Reference DOCX
768.87 KB
06/07/2017 ESMA31-62-532 reply form Response form_Consultation Paper on format and content of the prospectus Reference DOCX
776.87 KB
06/07/2017 ESMA31-62-649 reply form Response form_Consultation Paper on EU Growth prospectus Reference DOCX
771.83 KB
28/01/2022 ESMA 80-416-252 Response Form- CP Revision to Guidelines and Recommendations on the Scope of the CRA Regulation Reference DOCX
622.67 KB

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